Patients directed to 111 or 999 as 13,000-patient practice cancels all appointments

A CCG directed patients to 111 or 999 after a practice cancelled ‘all immediate future appointments’.

Cleveland Surgery, in Gainsborough, which has a patient list size of almost 13,000, cancelled all appointments without any notice on 29 May.

Lincolnshire West CCG issued a statement confirming the cancellations and said that registered patients should refer to their local pharmacy, the Gainsborough Minor Injuries Unit, call NHS 111 or call 999.

The CCG statement said: ‘Due to unforeseen circumstances Cleveland Surgery, Gainsborough, will not be able to offer routine appointments for registered patients and all immediate future appointments have been cancelled.

‘Patients have been contacted and alternative arrangements are currently being identified for those affected.

‘Any registered patient who has an urgent, non-emergency, medical need is advised to contact their local pharmacy or call NHS111 who can signpost patients to the right care.

‘The Gainsborough Minor Injuries Unit will continue to be accessible to treat minor injuries. Patients who have a life-threatening emergency should call 999.

‘Lincolnshire West CCG is working hard to put in place alternative arrangements for patients so that they can continue to access services from the practice site.'

The practice closed due to ‘immediate concerns’ from the CCG and CQC following recent visits to the practice, according to the CCG.

However, the CCG issued a follow up statement saying the suspension had been lifted from 30 May.

It said: ‘We can confirm the surgery will reopen to provide services as normal.’

‘Having sought assurances from the CCG and NHS England and NHS Improvement – Midlands, the CQC have agreed to lift the suspension, however they will continue to monitor services closely.’

It continued: ‘We apologise for any inconvenience that has been caused and thank patients for their understanding during this time. Lincolnshire West CCG is supporting the practice and remains committed to ensuring services continue to be offered from this site, and that patients receive safe care.’

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