Patients displaying ‘difficult’ behaviour are more likely to cause GP misdiagnosis, according to research.
The study by researchers from the Erasmus University in Rotterdam, Netherlands and published in BMJ Quality & Safety concluded that GPs devote so much mental resources to their patients’ emotional behaviour that their decision-making becomes impaired.
But the researchers concluded that the patients’ difficult behaviour did not lead the GPs to spend less time with them.
The GPC said that the study showed the need to work on reducing stress for GPs.
The study concluded: ‘Disruptive behaviours displayed by patients seem to induce doctors to make diagnostic errors.
‘The emotion-triggering patient’s behaviours may capture so many of the doctors’ mental resources that fewer resources are left to deal with the clinical findings of the case, thereby impairing decision-making.’
It added: ‘Interestingly, the confrontation with difficult patients does however not cause the doctor to spend less time on such case.’
GPC clinical and prescribing chair Dr Andrew Green said: ‘One of the hardest skills GPs need to learn is the ability to put aside our personal feelings about patients and provide them all with the same level of service. This is not an easy thing to do, and we don’t always succeed, but it remains at the heart of our professionalism.
‘Bad things tend to happen when doctors are hungry, angry, late or tired, so it is sad that many GPs are forced to be in these states for much of their working day. Those with the power to change things need to place reducing these adverse factors at the centre of their policies.’
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